Ask a Mailman (City Letter Carrier) anything

1237 Questions

Last Answer on February 18, 2022

I received a very important & personal letter. Our mail carrier, whom we have not yet met, left a congratulatory note. That was kind, but she wrote it in red ink directly on the envelope! I was surprised. Does the USPS employee handbook allow that?

Asked by Dalgety almost 12 years ago

Another good question on this message board that I dont know the answer to. We rarely ever look at or are directed to a USPS employee handbook. I am sure it exists but don't know where it is at my PO. I am pretty sure my supervisor would have it at their desk or know where to find it. As far as writing a personal note directly on a letter, I would suggest that it not be done, but I can't say that it is against the rules. In general I don't think we should be making any comments or judgments about the mail that somebody receives. I'm not saying we don't talk about it internally but I wouldn't comment (in person or in writing) to the mail recipient or anybody else in public. That would be completely inappropriate. Please notice I don't use the word "illegal" here as I am not versed in the legality or disciplinary actions that are in play here, if any. The only time I would write directly on the mail is if I'm not familiar with the name of the recipient on a piece of mail that differs from the current residents that I know live at a particular address. In this case, I put a "?" next to the addressees name and deliver the letter. By doing this, the current residents can accept the letter or realize I wasn't sure if it was delivered correctly and leave it out for me the next day to return to the sender as "Attempted, Not Known." Thanks for writing.

895 Votes

Just wondering how much a holiday actually delays mail; say Labor Day on a Monday. I work in medical records (requesting) and wanted to know if I should allow more than really just one day for the mail to arrive at the intended location.

Asked by Penny almost 12 years ago

Penny, I don't think that a holiday delays the transport of mail through our network by much at all, but I don't really have much insight into this subject. I know our local post offices don't process any mail on holidays, however the processing and distribution centers might still be operating. I would always suggest allowing more than one day for mail to arrive at the intended location even if there was no holiday. This is just to make time for mis-delivered, mis-sorted, or delayed mail. The day after a holiday, we are often hammered with mail to deliver. It is the trade off for having a paid day off (which I'm not complaining about).

895 Votes

how many hours do u worked per week

Asked by kelsey over 11 years ago

I am a full-time regular city carrier so I usually work 40 hrs/wk. This is comprised of 5 8-hour days. We are off my on Sundays and then one day during the week or Saturday. There is ample opportunity to work overtime in the office where I am assigned. We usually have the option to accept it or refuse the overtime, except during periods of short staffing when extra work is sometimes mandated by management.

895 Votes

Recently I came home during the time my mail was being delivered (I am usually at work), and the mailman (Ken, great guy for years, I order a lot) jeep-type vehicle was being followed by a USPS small SUV with flashing lights. What does this mean?

Asked by Kathy coffman over 11 years ago

Kathy, I can only guess that Ken was being followed by a supervisor in another USPS vehicle doing a route inspection. They are usually done about once per year on city carrier routes to see how long it takes a carrier to do their route and if they are doing it properly and safely. Sometimes they will ride in the same vehicle as the carrier and sometimes behind in another vehicle. If the mail volume has increased significantly then the carrier may be allowed more time to complete their route or may have some territory taken off the route to allow the assignment to stay within the normal window of an 8-hour work shift. There may have been another reason for Ken being followed though I'm not sure what it could be. (Possibly a mechanical issue where Ken asked someone to come out and rescue him if the truck broke down, though that call is usually made after the fact).

893 Votes

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Hi there,

I just sent out my rent check to my landlord and realized everything was correct except I wrote 362 Box Street rather than 462 Box Street. Will it still be delivered? Or should I cancel the check and resend?

Asked by AmandaB over 11 years ago

Amanda, I can't say for sure what will happen with your rent check that was misaddressed. If the letter carrier delivers both of those addresses on Box St. and is familiar with the names on their route, they may deliver the letter to where it is intended (meaning it will get to your landlord). It's also possible that different letter carriers deliver to those 2 addresses and the letter carrier at 362 Box St. will just deliver it to 362 Box St. or return the check to the sender (you) as "Attempted, Not Known". I would recommend not canceling the check and waiting several days to see if the landlord received the check. Is there a way to contact the landlord and tell them what you did and it's possible they will ask you to resend the check or wait a few days to see if they receive it? I say this also to maybe save you money because putting a stop payment on a check often has a fee associated with it.

893 Votes

I live in Midtown West, in an apartment building with 10 units. When I first moved in, I received mail, but about one month later, my mail delivery stopped. When I've called to PO, mail delivery resumes for a few weeks but then stops. Help!

Asked by Rob F. over 11 years ago

Rob F., the main customer service rep phone # for the USPS is 800-275-8777. Please advise them that you are having a delivery issue at your apt. building. They will likely just forward the comment/complaint to your delivery PO and I'm not sure what will happen from there. I'd hope that you would either see the mail service resume or get an explanation as to why the mail delivery has stopped to your unit when you are residing there. Is there any construction going on at your building that would restrict access to the mailboxes which I presume are located in the entry vestibule area of the apt. building. You could also leave a note in your mailbox explaining that you reside in the building in a specific apt. and you should be receiving mail. I don't know why mail delivery would be suspended form your building or just you with no clear explanation.

892 Votes

do mailmen carry flat rate boxes and envelopes on their vehicles for people who need them along the route?

Asked by neva almost 12 years ago

Generally I would say no. I know that I don't carry them in my vehicle. We are told to empty out our vehicles each night. Maybe some carriers do bring them with, but I would doubt it and we aren't told to by management. If a customer asked me to bring them some I would the next day. The best way to get supplies is to visit a Post Office or order the Priority Mail supplies for free at www.usps.com. Thank you for your inquiry and I think Priority Mail is one of the most reliable services that the USPS provides.

892 Votes

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Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

I received a very important & personal letter. Our mail carrier, whom we have not yet met, left a congratulatory note. That was kind, but she wrote it in red ink directly on the envelope! I was surprised. Does the USPS employee handbook allow that?

Just wondering how much a holiday actually delays mail; say Labor Day on a Monday. I work in medical records (requesting) and wanted to know if I should allow more than really just one day for the mail to arrive at the intended location.

how many hours do u worked per week

Recently I came home during the time my mail was being delivered (I am usually at work), and the mailman (Ken, great guy for years, I order a lot) jeep-type vehicle was being followed by a USPS small SUV with flashing lights. What does this mean?

Also on Jobstr...

Hi there,

I just sent out my rent check to my landlord and realized everything was correct except I wrote 362 Box Street rather than 462 Box Street. Will it still be delivered? Or should I cancel the check and resend?

I live in Midtown West, in an apartment building with 10 units. When I first moved in, I received mail, but about one month later, my mail delivery stopped. When I've called to PO, mail delivery resumes for a few weeks but then stops. Help!

do mailmen carry flat rate boxes and envelopes on their vehicles for people who need them along the route?

Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

I received a very important & personal letter. Our mail carrier, whom we have not yet met, left a congratulatory note. That was kind, but she wrote it in red ink directly on the envelope! I was surprised. Does the USPS employee handbook allow that?

Just wondering how much a holiday actually delays mail; say Labor Day on a Monday. I work in medical records (requesting) and wanted to know if I should allow more than really just one day for the mail to arrive at the intended location.

how many hours do u worked per week

Recently I came home during the time my mail was being delivered (I am usually at work), and the mailman (Ken, great guy for years, I order a lot) jeep-type vehicle was being followed by a USPS small SUV with flashing lights. What does this mean?

Also on Jobstr...

Hi there, I just sent out my rent check to my landlord and realized everything was correct except I wrote 362 Box Street rather than 462 Box Street. Will it still be delivered? Or should I cancel the check and resend?

I live in Midtown West, in an apartment building with 10 units. When I first moved in, I received mail, but about one month later, my mail delivery stopped. When I've called to PO, mail delivery resumes for a few weeks but then stops. Help!

do mailmen carry flat rate boxes and envelopes on their vehicles for people who need them along the route?

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Hi there,

I just sent out my rent check to my landlord and realized everything was correct except I wrote 362 Box Street rather than 462 Box Street. Will it still be delivered? Or should I cancel the check and resend?