Ask a Mailman (City Letter Carrier) anything

1237 Questions

Last Answer on February 18, 2022

We went bankrupt and lost our house, only my family knew where we moved yet we got mail with our old address at our new place, how did the mailman know where to take it?

Asked by Gwen Marchbank over 12 years ago

I am not sure how the mail got delivered to your new address unless it was maybe in the same town and somehow the letter carriers coordinated internally to deliver it to the new address, though this is unlikely. Usually, you would need to fill out a change of address card (by mail or online) to have mail from a previous address sent to a new address.

939 Votes

I live in Midtown West, in an apartment building with 10 units. When I first moved in, I received mail, but about one month later, my mail delivery stopped. When I've called to PO, mail delivery resumes for a few weeks but then stops. Help!

Asked by Rob F. almost 12 years ago

Rob F., the main customer service rep phone # for the USPS is 800-275-8777. Please advise them that you are having a delivery issue at your apt. building. They will likely just forward the comment/complaint to your delivery PO and I'm not sure what will happen from there. I'd hope that you would either see the mail service resume or get an explanation as to why the mail delivery has stopped to your unit when you are residing there. Is there any construction going on at your building that would restrict access to the mailboxes which I presume are located in the entry vestibule area of the apt. building. You could also leave a note in your mailbox explaining that you reside in the building in a specific apt. and you should be receiving mail. I don't know why mail delivery would be suspended form your building or just you with no clear explanation.

937 Votes

How often do mailman empty out the big blue usps boxes they have outside usually in every street in the neighborhood?

Asked by Leora almost 12 years ago

Those are known as collection boxes and on the label which is usually inside the pull-down lid or outside the lid is a schedule of the pick-ups from the box. It is usually 1-2 times per day in the office where I work in suburban Long Island, NY. I've rarely seen it be more than that but in busier urban environments it could be more. Our app for iPhone has a "location" option where you can search for Blue Collection Boxes and the last collection time is posted.

937 Votes

What would a mailman do if the owner of the parcel isn't at home.

Asked by Jasmine almost 12 years ago

Jasmine, it depends on a few factors such as: the history of the area with regards to packages being safely left unattended, whether the sender asked for a signature of the recipient, and if the the sender asked for the parcel to be delivered even if there is no response. For example, the town where I deliver mail is very safe with regards to theft so I'll leave almost every parcel whether or not there is someone home to receive it. In other towns/cities this may. It be the case and the letter carrier would then leave a PS Form 3849 advising the recipient that we attempted delivery of a package and nobody was there to receive it. The 3849 says that the recipient can either sign for re delivery or pickup the package at the Post Office. We deliver packages sent by Amazon.com and they want their packages delivered even when nobody is home (at least where I work in Long Island, NY.)

937 Votes

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Just wondering how much a holiday actually delays mail; say Labor Day on a Monday. I work in medical records (requesting) and wanted to know if I should allow more than really just one day for the mail to arrive at the intended location.

Asked by Penny about 12 years ago

Penny, I don't think that a holiday delays the transport of mail through our network by much at all, but I don't really have much insight into this subject. I know our local post offices don't process any mail on holidays, however the processing and distribution centers might still be operating. I would always suggest allowing more than one day for mail to arrive at the intended location even if there was no holiday. This is just to make time for mis-delivered, mis-sorted, or delayed mail. The day after a holiday, we are often hammered with mail to deliver. It is the trade off for having a paid day off (which I'm not complaining about).

936 Votes

I live in a big building with lots of tenants. The mailman has keys can open all of them at once. Is the mailman delivering regular letters different than the mailman delivering small packages with tracking that fits in the mailbox?

Asked by Lisa almost 12 years ago

Lisa, I'm not sure who is delivering what to the apartment cluster mailbox, or NDCBU as it is sometimes called. Usually if the small package (regardless of whether or not it has tracking) can fit into the mailbox the regular letter carrier will be delivering it as well. When I deliver to an apt complex I bring all of the mail even if it is a larger parcel. In larger city environments, a parcel post route carrier may be delivering the larger parcels. I hope this helps answer your question and thanks for the inquiry.

935 Votes

I just checked my mailbox n received a authorization to hold mail form. I did not request this n is signed by an unknown person. what does this mean & how do I fix it?

Asked by Jay about 12 years ago

I am not sure why the authorization to hold mail form would show up in your mailbox unless it was put there by error. Normally we wouldn't deliver a signed form like that until it is time to resume delivery of mail after the hold period which was authorized has expired. Postal Customers use that form (or can complete it at www.usps.gov) to have their mail held at the post office if they will be away for a period of time between 3 and 30 days. At the end of the authorized time period, a letter carrier will either deliver all of the mail that was held at the PO or the postal customer can pick up the mail at the Post Office. If the form you recevied has been completed (or even if not), you may put a post-it note or attach a note to it and leave it in your mailbox explaining to the letter carrier that you don't want your mail held at all and that you didn't authorize it. Another option is to take the card to your local post office that delivers the mail and tell them you don't want your mail held. My guess is that somebody has made an error in delivering the form to you OR something shady is going on, but I think it is more likely the former. Thank you for your inquiry.

935 Votes

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Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

We went bankrupt and lost our house, only my family knew where we moved yet we got mail with our old address at our new place, how did the mailman know where to take it?

I live in Midtown West, in an apartment building with 10 units. When I first moved in, I received mail, but about one month later, my mail delivery stopped. When I've called to PO, mail delivery resumes for a few weeks but then stops. Help!

How often do mailman empty out the big blue usps boxes they have outside usually in every street in the neighborhood?

What would a mailman do if the owner of the parcel isn't at home.

Also on Jobstr...

Just wondering how much a holiday actually delays mail; say Labor Day on a Monday. I work in medical records (requesting) and wanted to know if I should allow more than really just one day for the mail to arrive at the intended location.

I live in a big building with lots of tenants. The mailman has keys can open all of them at once. Is the mailman delivering regular letters different than the mailman delivering small packages with tracking that fits in the mailbox?

I just checked my mailbox n received a authorization to hold mail form. I did not request this n is signed by an unknown person. what does this mean & how do I fix it?

Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

We went bankrupt and lost our house, only my family knew where we moved yet we got mail with our old address at our new place, how did the mailman know where to take it?

I live in Midtown West, in an apartment building with 10 units. When I first moved in, I received mail, but about one month later, my mail delivery stopped. When I've called to PO, mail delivery resumes for a few weeks but then stops. Help!

How often do mailman empty out the big blue usps boxes they have outside usually in every street in the neighborhood?

What would a mailman do if the owner of the parcel isn't at home.

Also on Jobstr...

Just wondering how much a holiday actually delays mail; say Labor Day on a Monday. I work in medical records (requesting) and wanted to know if I should allow more than really just one day for the mail to arrive at the intended location.

I live in a big building with lots of tenants. The mailman has keys can open all of them at once. Is the mailman delivering regular letters different than the mailman delivering small packages with tracking that fits in the mailbox?

I just checked my mailbox n received a authorization to hold mail form. I did not request this n is signed by an unknown person. what does this mean & how do I fix it?

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