Ask a Mailman (City Letter Carrier) anything

1237 Questions

Last Answer on February 18, 2022

i mailed a letter on tuesday morning in the box in front of my apartment complex (i live in lancaster pa) 2 head to south carolina. it is now saturday night and she has no received the letter. i am wondering if this is rare or if something is wrong?

Asked by kyle almost 12 years ago

Kyle, I think the normal amount of time for a First-class letter to get from Lancaster, PA to Charleston, SC, would be 2 days. From what you wrote it has already been 4 delivery days and the letter hasn't arrived. I don't know that it's rare, but it exceeds our service goal as far as I know. Are you sure you addressed the letter correctly and completely? Letters still get lost in the mail, missorted, misdelivered, destroyed by our automated sorting machines, etc. but that is all a very low percentage of the amt of mail processed.

901 Votes

Around what time does the shipping start and when does the routing end in Sundays?

Asked by Angel almost 12 years ago

It probably depends on where you live and if there is package delivery on Sunday. I think you are asking me what time the package deliveries start and finish on a Sunday. It has been many years since I've done any type of delivery on Sunday, but in the office where I work on Long Island (NY), 2-3 City Carrier Assistants (CCAs) work from apprx 9AM-3PM delivering packages that arrive from Amazon.com. Again, these are just estimates since I don't have experience with this. Thank you for writing.

901 Votes

I live in CA 94401 area in a condo complex. I was told by my new mail woman that she does not deliver my international express package to my door. And I have to go down to the gate to sign the delivery notice and pick the package up outside my gate

Asked by SB about 12 years ago

SB, I don't know about the procedure in a condo complex as to how to deliver an international express package has to be delivered. Anything that needs a signature and would require to me ring a bell in a gated community would result in me going to their door and wouldn't be picky about whether I go to their door (once allowed through the gate) or they come to the gate. I have never worked in an environment like that. If I do deliver to cluster boxes and an item needs a signature I'd knock on the door of the addressee's unit to get the signature. Again, I don't know of any specific regulations on how the delivery should be attempted, but I tend to side on the addressee getting the best service possible (within reason, which is certainly open to interpretation). Thanks for writing.

900 Votes

I cannot physically open my combination lock. I have been hand given my mail for 2 years. I was told that a new supervisor is coming and they will no longer be able to hand it because it is technically illegal. Is this true, can I get an exemption?

Asked by Emily S. almost 12 years ago

Emily, I'm not sure what combination lock you are referring to. Is it one of those old fashioned ones on a PO Box? Whether it is that one or one on a mailbox at your residence won't change my answer. I was just curious. I haven't heard that it is technically illegal to hand someone mail but I'm not versed in the legalities of this subject. I can see that the USPS may be hesitant in handing mail to someone without confirming their identity or being personally known to the employee. If you have a physical disability which prevents you from getting your mail, it would make sense to have some alternate method provided but I don't know how far the USPS is required to go in accommodating you. If you are unsatisfied with the response from your local PO, I would recommend going up the chain at your PO such as talking to the Postmaster or their boss. I don't know what their response will be given the varied nature of our personnel.

900 Votes

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I live in a complex building made up of many apartments is the mailman supposed to return mail that I put back in the mailbox

Asked by Marshall almost 12 years ago

Marhsall, thanks for writing to this Q and A message board. In an apt. building, it is possible the mailman doesn't see the mail left in the mailbox to return because they may assume it is just tenant mail from a previous day not yet picked up by the resident. If you are putting back in the mailbox to be returned to sender, it should be marked accordingly (like "refused" or "person doesn't live here"). Is it possible for you to leave it outside the cluster of mailboxes to be returned? This way they will see it as a piece of mail that was incorrectly delivered or being refused. It is common for residents not to collect their mail each day which is why a mailman my not look at any mail that is remaining in a mailbox when they come to deliver a subsuquent days mail.

900 Votes

I have a rural route, a mailbox at the highway. My mailman drove into my yard, threw my package (ATV battery) out of his vehicle towards my porch, damaging it, got stuck in yard, trenching it up bad. What can/should I do about this? Thank You.

Asked by Bill about 11 years ago

I don't know what to tell you about this with regards to what you should do. You could file a complaint/written letter to the PO claiming financial damage by the rural letter carrier, possibly including the ATV battery damage as well. I don't know how this claims process works at all with respect to any damage caused by the USPS or of an item shipped via USPS. It sounds to me that maybe the carrier shouldn't have driven into your yard to throw the battery near your porch. I don't know the rules about package deliveries on a rural route. In one way, it's good they tried to deliver a package that wouldn't fit in the RR mailbox at the highway. A possible negative is that your yard became damaged due to this. I wish you well but I don't know what type of satisfaction you'll get from the USPS. I don't have a lot of faith in their bureaucracy or claims process. I hope to be proven wrong.

900 Votes

Got hired and going to be the only CCA in our small office. What are your suggestions on me becoming a career carrier down the road? Our office does not offer it because it s small.

Asked by JDK over 12 years ago

Congratulations on getting hired as a CCA. I understand what you are saying that your small office won't have any openings for a career position anytime soon. I don't know if there are offices in the nearby area where you could inquire as to whether they would have any older carriers retiring soon which would create more internal movement. I'm sorry but I have no knowledge about the process for converting from CCA to regular carrier, except a lot of patience. I wish you well in your new position.

900 Votes

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Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

i mailed a letter on tuesday morning in the box in front of my apartment complex (i live in lancaster pa) 2 head to south carolina. it is now saturday night and she has no received the letter. i am wondering if this is rare or if something is wrong?

Around what time does the shipping start and when does the routing end in Sundays?

I live in CA 94401 area in a condo complex. I was told by my new mail woman that she does not deliver my international express package to my door. And I have to go down to the gate to sign the delivery notice and pick the package up outside my gate

I cannot physically open my combination lock. I have been hand given my mail for 2 years. I was told that a new supervisor is coming and they will no longer be able to hand it because it is technically illegal. Is this true, can I get an exemption?

Also on Jobstr...

I live in a complex building made up of many apartments is the mailman supposed to return mail that I put back in the mailbox

I have a rural route, a mailbox at the highway. My mailman drove into my yard, threw my package (ATV battery) out of his vehicle towards my porch, damaging it, got stuck in yard, trenching it up bad. What can/should I do about this? Thank You.

Got hired and going to be the only CCA in our small office. What are your suggestions on me becoming a career carrier down the road? Our office does not offer it because it s small.

Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

i mailed a letter on tuesday morning in the box in front of my apartment complex (i live in lancaster pa) 2 head to south carolina. it is now saturday night and she has no received the letter. i am wondering if this is rare or if something is wrong?

Around what time does the shipping start and when does the routing end in Sundays?

I live in CA 94401 area in a condo complex. I was told by my new mail woman that she does not deliver my international express package to my door. And I have to go down to the gate to sign the delivery notice and pick the package up outside my gate

I cannot physically open my combination lock. I have been hand given my mail for 2 years. I was told that a new supervisor is coming and they will no longer be able to hand it because it is technically illegal. Is this true, can I get an exemption?

Also on Jobstr...

I live in a complex building made up of many apartments is the mailman supposed to return mail that I put back in the mailbox

I have a rural route, a mailbox at the highway. My mailman drove into my yard, threw my package (ATV battery) out of his vehicle towards my porch, damaging it, got stuck in yard, trenching it up bad. What can/should I do about this? Thank You.

Got hired and going to be the only CCA in our small office. What are your suggestions on me becoming a career carrier down the road? Our office does not offer it because it s small.

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