Ask a Mailman (City Letter Carrier) anything

1237 Questions

Last Answer on February 18, 2022

I have had an issue with my mail carrier and filed a complaint against her, but she is still delivering mail. So I had my mail fwd to a PO Box. The carrier left a Vacant card in my home mailbox and now stops and checks it all the time. Why?

Asked by Jr over 9 years ago

I can't say why your letter carrier does what you are mentioning. It's unfortunate that you have an issue with her. By saying that she is still delivering mail, I assume you mean that she still is working for the USPS as a letter carrier but not physically delivering mail to your residence because your mail is being forwarded to a PO Box. A vacant card is appropriate to be put in your mailbox so that anybody who is delivering mail on a route that includes your address would know not to leave any mail in it. It's also unfortunate that you have to now go to a PO Box to retrieve your mail plus pay a rental fee. Is it possible that the letter carrier is checking the mailbox to make sure no mail has been accidentally left there by someone else? I doubt that is the case because it seems like you and her were in a conflict and that she probably isn't going out of her way to help you. While I'm only hearing one side of this conflict (yours), I can certainly say there are some bad workers for the USPS and nothing would surprise me about the actions of some letter carriers.

461 Votes

I've been having a very hard time with my mailman. One day last winter, he threw my mail on my concrete step in the snow because he said it was to snowy, it wasn't at all! I've had numerous bills and mail that never was delivered. who do i call?

Asked by Linda about 9 years ago

As much as I hate hearing stories like this I know it all too much to be true. We have many employees who don't care about delivering mail properly or accurately or have an attitude. Unfortunately I don't know how effective complaining about a letter carrier is. Our management often is indifferent or powerless to effect major changes in someone's work ethic. I know this sounds damning of many co-workers but I just get that feeling at times. I don't mean to sidestep your question but wanted to explain that none of this surprises me. I'd start by contacting your local post office and ask to speak with a delivery supervisor or manager. Tell them your story but don't exaggerate it. If your service continues to be poor or you don't think you're getting mail that you're supposed to or that items you mailed aren't getting to their destination, I suppose the next step would be to contact the USPS Consumer Affairs division. I honestly don't know how effective any of this is, but worth a try. Hopefully I'm wrong in the not-so-rosy picture I painted. If you visit www.usps.com maybe there will be information on how to contact your local PO with a complaint because it's not always so easy to find the phone number of your local PO. Linda, thank you for your question.

461 Votes

When a mail carrier oppts for a specific route does he get that routes day off? Or will hes day off keep rotating as usually scheduled?

Asked by joe over 9 years ago

I don't know how this works in all offices, but I can tell you what happens in the office where I deliver mail in Long Island, NY. This may not be a nationwide policy. When a letter carrier (usually an unassigned regular or CCA) opts, or holds down, an assignment they get that assignments day off. Our office has mostly rotating days off so that won't change. What may change is the "days off" group that carrier falls into. This is usually a low impact issue when a carrier opts for a group since almost all of us have rotating days off. Only 2 assignments at the PO where I work has 2 assignments with fixed days off (Saturday). The remaining 40 (approximately) assignments have rotating days off. Thank you for the question.

460 Votes

My friend had a roommate that moved out, her mail is still being sent to her house so my friend puts on the envelope, (return to sender) the mailman knows the girl that moved out and has been giving her the mail personally, can he do that?

Asked by Samantha over 9 years ago

I don't think that the letter carrier should be giving the mail to the woman who moved out just because he knows her personally. If the woman didn't put in a proper change of address request with the USPS, then it is appropriate for the mail to be returned to sender with an endorsement by the USPS saying "unable to forward" or "moved, left no address". I wouldn't get involved with anyone's mail based on my relationship of knowing them. Fortunately, it's rare that I'm ever asked to do anything that is questionable regarding the mail. As far as your question goes, I don't know that the mailman is allowed to do what he is doing, but it doesn't seem right.

460 Votes

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Can mail be forwarded to an address out of state if the person is not physically living in a residence in that state, due to health issues. Secondly, would that affect the persons medical benefits or tax issues in any capacity when filing taxes, etc

Asked by JVITTO48 over 9 years ago

I can answer your question in two parts. The first question you have is about whether or not mail can be forwarded to an address out of state even if the person isn't living in a residence in that state. Mail can be forwarded anywhere that the USPS delivers to as long as there is a proper change of addresss authorization/request submitted to the USPS. The easiest way to do this is at USPS.com .

As far as affecting and medical benefits and tax issues, I'm not qualified to give you an official answer. It probably depends on the source of the medical benefits. Some state public health assistance programs like Medicaid may require the recipient to live in that state. It doesn't necessarily mean their mail can't go somewhere else. I don't know about tax issues either. It shouldn't matter when filing a federal tax return, but I'm not sure about different state tax laws. There are probably 50 different answers to that.

458 Votes

How do you and the other letter carriers you know feel about all these extra parcels from SmartPost and SurePost that you're expected to deliver alongside the mail every day? Is it an annoyance? Sometimes if I order too much from Amazon I feel bad!

Asked by Scott over 9 years ago

Asking me and other letter carriers will likely get you 2 different answers. I think it's great to get the smartpost and surePost parcels to deliver alongside our regular mail. I view it as more business for the USPS, my employer. If my employer can get more business that would hopefully translate as better for the workers. I don't find it an annoyance whatsoever and know it's part of my job. If the volume of parcels gets too high I would possibly take longer to complete my route which translates into overtime pay which would be beneficial. The volume of parcels that I deliver is not overwhelming except around the holiday season. Amazon uses the USPS as well as other delivery companies to complete their delivery fulfillment. There are some coworkers who don't want to do any extra work and complain about everything so the extra parcels would annoy them. I feel they are close-minded and lazy. In so many cases I don't see the importance of US Mail nowadays with regards to financial statements and bills. That has been able to be done electronically for so many years now. Parcels are what our business should be happy to be delivering. Don't ever feel bad about ordering too much online. I know I wouldn't.

458 Votes

Thank you for your response! I already contacted the property manager and he told me to contact USPS, which I did over the 1-800... and they asked me to call the local Post office, I called and the lady just put me on hold and then hanged up.

Asked by Isaac almost 10 years ago

You're welcome Isaac. I'm sorry you didn't have a good experience with your local PO. I would recommend trying again as it's possible that the call was accidentally disconnected. Some offices are quite shorthanded but that doesn't excuse them for not just taking down some info, talking to your letter carrier when they have a chance and then getting back to you. You have a right to get your mail at a secure location in the centralized mailbox unit and I'm not sure what the reason for this foul up is since I don't have all of the facts.

458 Votes

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Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

I have had an issue with my mail carrier and filed a complaint against her, but she is still delivering mail. So I had my mail fwd to a PO Box. The carrier left a Vacant card in my home mailbox and now stops and checks it all the time. Why?

I've been having a very hard time with my mailman. One day last winter, he threw my mail on my concrete step in the snow because he said it was to snowy, it wasn't at all! I've had numerous bills and mail that never was delivered. who do i call?

When a mail carrier oppts for a specific route does he get that routes day off? Or will hes day off keep rotating as usually scheduled?

My friend had a roommate that moved out, her mail is still being sent to her house so my friend puts on the envelope, (return to sender) the mailman knows the girl that moved out and has been giving her the mail personally, can he do that?

Also on Jobstr...

Can mail be forwarded to an address out of state if the person is not physically living in a residence in that state, due to health issues. Secondly, would that affect the persons medical benefits or tax issues in any capacity when filing taxes, etc

How do you and the other letter carriers you know feel about all these extra parcels from SmartPost and SurePost that you're expected to deliver alongside the mail every day? Is it an annoyance? Sometimes if I order too much from Amazon I feel bad!

Thank you for your response! I already contacted the property manager and he told me to contact USPS, which I did over the 1-800... and they asked me to call the local Post office, I called and the lady just put me on hold and then hanged up.

Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

I have had an issue with my mail carrier and filed a complaint against her, but she is still delivering mail. So I had my mail fwd to a PO Box. The carrier left a Vacant card in my home mailbox and now stops and checks it all the time. Why?

I've been having a very hard time with my mailman. One day last winter, he threw my mail on my concrete step in the snow because he said it was to snowy, it wasn't at all! I've had numerous bills and mail that never was delivered. who do i call?

When a mail carrier oppts for a specific route does he get that routes day off? Or will hes day off keep rotating as usually scheduled?

My friend had a roommate that moved out, her mail is still being sent to her house so my friend puts on the envelope, (return to sender) the mailman knows the girl that moved out and has been giving her the mail personally, can he do that?

Also on Jobstr...

Can mail be forwarded to an address out of state if the person is not physically living in a residence in that state, due to health issues. Secondly, would that affect the persons medical benefits or tax issues in any capacity when filing taxes, etc

How do you and the other letter carriers you know feel about all these extra parcels from SmartPost and SurePost that you're expected to deliver alongside the mail every day? Is it an annoyance? Sometimes if I order too much from Amazon I feel bad!

Thank you for your response! I already contacted the property manager and he told me to contact USPS, which I did over the 1-800... and they asked me to call the local Post office, I called and the lady just put me on hold and then hanged up.

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