Ask a Mailman (City Letter Carrier) anything

1237 Questions

Last Answer on February 18, 2022

Have you ever had to sign someone's name for them on a package because they weren't home? and also is there any way that doing this can screw over the customer?

Asked by Fern over 10 years ago

I sign customer's names on accountable mail or packages that need a signature if I know them and they'd likely want that done. I frequently do this but technically it's not allowed unless the recipient has given previous written authorization to do this. So far, it's never been a problem in my career that I've signed for an item, but I don't expect others to do the same. As far as if this can screw over a customer, I don't know. I suppose if you signed for a package for a customer and then never delivered it to them it could be a problem. I think in that case the letter carrier would be questioned because the intended recipient never received the item and will say it's not their signature on the PS 3849 or electronic signature record.

518 Votes

The mail man came to my house before I could put the 2 letter I needed to mail out so I chased him down since I heard the truck. He looked at the 2 letters and then dumped it into a white bin by his legs. Is this what's supposed to happen?

Asked by Kim almost 10 years ago

Kim, that is generally what would happen if you came up to my postal vehicle to hand me outgoing letters. I have a small square tray which is raised on 4 sides where I put the outgoing letters and bring back to the post office for dispatch. Some use a bin or a larger tray depending on the outgoing mail volume. So in a word, nothing to worry about it and good question.

517 Votes

Can my mailman hand my package to my neighbor for her to give to me, without my permission ?

Asked by sunnywithachanceofrain almost 10 years ago

I generally wouldn't do that unless I knew the neighbors were friends with each other and could be trusted to give the package to the correct recipient. I've never been in this situation since I can leave packages at a customers house without someone home to receive it. I don't know technically what we are allowed to do without your permission but we are trusted to protect the US mail and deliver it safely to the correct address.

517 Votes

My boyfriend is just started working for the USPS and has only been by himself for 2 days and they are complaining that he isn't going fast enough. It's a 14 mile walking round and the want him to start at 8.30 and be done by 12.30 is this realistic?

Asked by aallee over 10 years ago

It doesn't sound reasonable to me to even have a 14-mile walking route to begin with. That is walking more than a half-marathon daily. If you had zero mail to deliver and walked 14 miles you may be able to cover the route in 4 hours if walk at 3.5 MPH. That is faster than most people walk or at least about the average walking speed. Please tell your boyfriend to do the best he can, walk safely, and that the rate he is being asked to walk at is unrealistic. I just did a quick internet search for "average walking speed" and it is 3.1 MPH. This doesn't include delivering mail or any weight added if your boyfriend is carrying a satchel of mail. USPS management is known for being unreasonable at times.

516 Votes

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Can you refuse delivery due to a dog barking? Dog is inside behind a metal security door and the box is next to the door. He’s not loose and there’s no way he can get out. The main door is usually shut, but not always. I’ve never received a notice.

Asked by RJ about 10 years ago

I don't think we should refuse delivery for that but I can't say for sure what we are allowed to do. As long as I felt that the door was secure enough and the dog wouldn't get out I would make the delivery. When you say you've never received a notice, do you mean you have never been told that the dog is an issue? I'm not sure what kind of notice you mean. Maybe the letter carrier refused mail delivery and never said the dog was an issue. I have a few places where I deliver to very loud barking dogs but I have never really had to refuse delivery due to this. It is often stressed by postal management to be very careful near dogs so I can understand if a letter carrier is apprehensive about it, but I can't say what they should do in the situation you described.

516 Votes

Can you leave a street you are delivering mail on to use the restroom in a emergency and then return to that street and continue where you left off....?

Asked by Deborah Sala almost 10 years ago

Definitely. It's never been an issue as far as I know to take a bathroom break as needed even if it means leaving the street you are delivering mail on to go use a lavatory at a public business. That's what I usually do. I'll leave my route and go to a gas station or the public library that are near my route as needed. It doesn't have to be an emergency.

515 Votes

Is it against the law to mail a letter from a business outgoing box? I went on a run thinking that I would find a Blue box and all I found was an outgoing business gray box. I put it in there not thinking anything of it, now I'm worried.

Asked by Zach almost 10 years ago

I am not too familiar with the outgoing mail gray business boxes. Was it inside a business that was on your run? It's not against any laws to mail a letter from an outgoing business gray box. As long as there is sufficient postage on the letter I don't see why you can't mail that from anywhere. It should be no problem at all. I just wouldn't know the schedule as to when the mail was picked up. If the letter carrier had already taken the mail for the day from the business gray box, it will likely get picked up the following delivery day.

515 Votes

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Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

Have you ever had to sign someone's name for them on a package because they weren't home? and also is there any way that doing this can screw over the customer?

The mail man came to my house before I could put the 2 letter I needed to mail out so I chased him down since I heard the truck. He looked at the 2 letters and then dumped it into a white bin by his legs. Is this what's supposed to happen?

Can my mailman hand my package to my neighbor for her to give to me, without my permission ?

My boyfriend is just started working for the USPS and has only been by himself for 2 days and they are complaining that he isn't going fast enough. It's a 14 mile walking round and the want him to start at 8.30 and be done by 12.30 is this realistic?

Also on Jobstr...

Can you refuse delivery due to a dog barking? Dog is inside behind a metal security door and the box is next to the door. He’s not loose and there’s no way he can get out. The main door is usually shut, but not always. I’ve never received a notice.

Can you leave a street you are delivering mail on to use the restroom in a emergency and then return to that street and continue where you left off....?

Is it against the law to mail a letter from a business outgoing box? I went on a run thinking that I would find a Blue box and all I found was an outgoing business gray box. I put it in there not thinking anything of it, now I'm worried.

Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

Have you ever had to sign someone's name for them on a package because they weren't home? and also is there any way that doing this can screw over the customer?

The mail man came to my house before I could put the 2 letter I needed to mail out so I chased him down since I heard the truck. He looked at the 2 letters and then dumped it into a white bin by his legs. Is this what's supposed to happen?

Can my mailman hand my package to my neighbor for her to give to me, without my permission ?

My boyfriend is just started working for the USPS and has only been by himself for 2 days and they are complaining that he isn't going fast enough. It's a 14 mile walking round and the want him to start at 8.30 and be done by 12.30 is this realistic?

Also on Jobstr...

Can you refuse delivery due to a dog barking? Dog is inside behind a metal security door and the box is next to the door. He’s not loose and there’s no way he can get out. The main door is usually shut, but not always. I’ve never received a notice.

Can you leave a street you are delivering mail on to use the restroom in a emergency and then return to that street and continue where you left off....?

Is it against the law to mail a letter from a business outgoing box? I went on a run thinking that I would find a Blue box and all I found was an outgoing business gray box. I put it in there not thinking anything of it, now I'm worried.

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