MailmanDave
17 Years Experience
Long Island, NY
Male, 43
I am a City Letter Carrier for the US Postal Service in NY. I've been a city letter carrier for over 17 years and it is the best job I've ever had. I mostly work 5 days per week (sometimes includes a Saturday) and often have the opportunity for overtime, which is usually voluntary. The route I deliver has about 350 homes and I walk to each of their doors to deliver the mail. Please keep in mind that I don't have authority to speak for the USPS, so all opinions are solely mine, not my employer.
Sam, I don't know the answer to this but the letter carrier should have access to the building or mailboxes somehow without having to ring doorbells. Maybe in this case it was a one-time occurrence but even then they should have returned with some means of access or called the PO to advise them why they couldn't make a delivery to a building. I don't know of any specific time frame they'd have to wait before moving on to their next delivery. I think a couple of minutes is sufficient, especially if they are ringing multiple doorbells and getting zero response.
Usually a point of delivery that has been establish (whether it be a group of cluster boxes in a trailer park or individual mailboxes at each trailer) doesn't get changed easily. I wouldn't accept a request like that to be made as that makes us less efficient and if it's done for one customer, others could claim they want it delivered to the house as well.
It sounds suspicious or odd that your letter carrier is speeding past your house and skipping delivery with nothing apparent to block their access to your mailbox. It could be that you have no mail addressed to your house that day, but you would know better than me if you should be getting a delivery daily. I would call or somehow contact your local post office and ask to speak with a delivery supervisor or manager and mention it to them. Out of 6 delivery days a week, I would guess about 4 of them have some type of mailing that goes to each address which I service. I can't say it's the same for your town. It is also a bit strange that when you have another mail carrier they deliver the mail.
I agree that using postal delivery vehicles to deliver the mail curbside would be more efficient than door to door delivery by a walking letter carrier. There would be more gasoline consumed by these engines running for many hours per day but you would still probably save money versus the costs of a carrier walking door to door and not being able to deliver in the same number of houses in the same amount of time. I deliver mostly by walking from house to house and some neighborhoods in the town where I work have curbside delivery. Those routes do have more delivery points than the one I deliver. The two factors that I can think of for not transitioning everyone to curbside are as follows: 1) I've never heard of the USPS forcing anyone to move a mailbox from their house to the curbside. Who would incur that cost? There would probably be a lot of pushback from customers who have delivery to their front door. 2) Many neighborhoods don't have the streetscape to handle mounted (curbside) deliveries. If the houses are too close together you will have many cars parked on the street which make it difficult for the letter carrier to access the mailbox from the mail truck. In these cases, the letter carrier must perform a time-consuming dismount procedure if they want to deliver the mail to the house with a mailbox they can't access directly from the mail truck. It works fine in most suburban and rural areas but in a tighter density environment , the economics of it may not work. I, for one, love to walk from house to house and get exercise while delivering the mail, but understand your question about how curbside delivery could be more efficient. Thank you for the observant question.
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What's the most dangerous situation you were ever in?It's a very good question with a pretty easy answer. In our office, besides the regular letter carriers who deliver the same route daily, we have a group of carrier technicians (aka floaters) who deliver the mail when a carrier has a day off during the week. As much as mail is delivered Mon-Sat most carriers are only obligated to work 5 of those days. To also help fill the gap when a carrier is sick or on vacation or out for any reason a CCA (city carrier assistant) can deliver the mail. If we are very short-staffed (common in the office where I work), we deliver our own routes and then take part of the vacant route and deliver that, usually for OT pay. That is usually :30-1:00 of additional delivery time but could be longer.
Jessica, I don't know what is legal or not about returning mail to the sender if not addressed properly but it seems that your letter carrier is taking this a bit too far by returning letters that don't match exactly the name on the mailbox. As long as the apartment # is correct and the name matches somewhat the mail should be delivered. I don't know if you want to leave a note saying "please deliver all mail that is addressed to my apartment # even if the name doesn't match exactly." As far as I know names don't need to match at all as long as there is an apt # and the recipient isn't rejecting the mail as "no longer lives here or person doesn't live here". Many carriers, especially substitute or CCA (city carrier assistants), just deliver the mail as addressed which is fine. I am a very detail-oriented letter carrier and always want to make the proper deliveries but would never return something for a spelling error. I would return something sometimes if it is consistently mailed to an incorrect address. Again, the address is the most important piece of information on a piece of mail, not necessarily the name.
I am appalled at these observations of a mail carrier. If they are a city letter carrier, they aren't allowed to do any of the as far as I know. The actions seem completely unprofessional and probably against postal regulations. I would never give someone a ride in my mail truck or even have enough time to talk to one person on the route. If I talk to someone for even a few minutes I start to get anxious that I'll be late returning to the PO from my delivery route. I don't think it is against the rules to take a ride with someone while you are in uniform as long as the mail is secured in the postal delivery vehicle. We are authorized a 30 minute lunch break, two 10-minute breaks, plus whatever bathroom breaks are necessary. I have heard stories like you have told while reading some Facebook Forums or message boards. They are definitely working somewhere I'm not familiar with and with a management who doesn't care to do anything about this. I believe in an honest day's work for an honest day's pay. People like you have observed have probably been ripping off the USPS and the ratepayers for years. There are definitely other USPS workers who would disagree strongly with my comments, but this is how I see it. If you know for sure you aren't getting all of your mail, you could bring it to the attention of the delivery supervisor of your local PO. I would question how you would know you are missing anything. It's possible that your apartment complex residents don't receive a lot of mail. Thanks for writing.
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