Suicide Hotline Manager
CantSay, US
Female, 0
I supervise and train telephone operators for a suicide hotline. In addition to answering phones myself, I am also available when questions about protocol come up or if a phone operator is having trouble dealing with the emotions being expressed by a caller. Like many non-profits, we are now in danger of being shut down because of budget cuts.
You'd be better off contacting a hotline directly and asking about training. I'm a little iffy about what I should share because I think it could potentially impact readers of this website who might need to call a hotline one day.
Some probably do, but I'm not familiar with any. I think that part of the benefit of the hotline is to really hear someone's voice there with you in the moment. There's something very removed about just reading words on a screen that, in my mind at least, seems less impactful.
I don't know about any stats like that. I would imagine anything that gives people a chance to think about a serious decision is a good thing.
I do enjoy helping people. I don't consider myself a hero. Like anything else you do regularly enough, this just becomes an ordinary part of your life.
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Is the "women and children first" rule still in effect?Anyone who is feeling suicidal should call a hotline, speak to a friend or family member, or go to the nearest emergency room. This isn't a counseling forum.
I didn't. It probably depends on the hotline.
Our shifts are typically about five hours long. The number of calls varies, but usually twenty or so calls. Some of those calls might only be a few minutes long while others might go on for a half hour or more.
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