Suicide Hotline Manager
CantSay, US
Female, 0
I supervise and train telephone operators for a suicide hotline. In addition to answering phones myself, I am also available when questions about protocol come up or if a phone operator is having trouble dealing with the emotions being expressed by a caller. Like many non-profits, we are now in danger of being shut down because of budget cuts.
Some record will likely exist for training or research purposes. Depending on whether the hotline is anonymous or not, that record might be de-identified.
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I can't recall that happening off the top of my head. I think a non-anonymous hotline would be required to report a specific, credible threat to the police. An anonymous hotline wouldn't be able to do so, but if the caller specified his (or hers!) or the victim's full name or address, then yeah, there probably would be a legal and moral obligation to do so.
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In cases where the operators are not volunteers, I would imagine it's typically around minimum wage.
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No, that would definitely not be allowed and would probably be offensive to non-Christian callers.
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Knowing if you can live off what you want to do is definitely not a dumb question.
It really will depend on the hotline and the position. A lot of time the operators taking calls are volunteers. From the basic administrative positions and up, salaries will likely start at minimum wage. Remember these tend to be very poorly funded organizations that have to stretch every dollar to stay open.
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Each hotline has its own specific training, so you should directly contact a hotline near you. My experience would likely be dramatically different from that of another trainee.
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Yes, you do.
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