Jordan
Toronto, ON
Female, 28
Space Waitress, Trolley Dolly, Stewardess...everyone has their own term for us. We are the baby-sitters, life-savers, servers, cleaners and all-around problem solvers for any and every in-flight issue. Sometimes we get a bad rep for being apathetic and miserable despite having what looks like a glamorous job, so here's a peek into the gritty details beneath the shiny surface to explain why the job - though incredible in lots of ways - is more than just snappy uniforms and matching luggage.
Let me tell you, I still get it wrong sometimes. Just last month I was with a crew on what was originally a 2-day pairing, but our crew scheduling department was in a bind and needed a crew to operate down to Barbados and spend 2 days there before working the flight home. Well twist my arm, I guess I'll get paid to go suntan on the beach! Anyway, all of us only had one outfit with us (thankfully I had my bikini, never leave home without it!) and by the end of the four days we were all so sick of looking at each other and our recycled outfits that I still haven't taken that dress out of the closet since I got home.
The point is, you never know where you might end up during a last minute schedule change. In the summer it's not too problematic, a pair of flip flops, some shorts and a T and sunglasses will pretty much be appropriate no matter where you end up. In the winter though, you just learn to pack more or suffer the consequences. I bought a pair of ankle boots that can easily transition from city streets to snowy sidewalks, and I have been known to bring a larger suitcase just so I could have my long, down winter coat with me in New Brunswick (and was the envy of all my shivering crewmates in their work coat)!
Thankfully crew are, for the most part, exempt from the liquids and gels ban that so many governments have adopted so we can freely transport our makeup, and lotions and potions (and booze!) wherever we please. We don't have to check our luggage either, although I have seen crews from other airlines with longer pairings check additional suitcases. FAs at my airline typically bring three bags - a lunch kit (like a mini cooler bag), a suitcase, and a "flight bag", which can carry laptops and our manual.
Here are my neccessities:
swimsuit (such a pain to buy if you forget it and then end up spending the night in Cancun unexpectedly!)
pyjamas (I used to sleep in the buff but how am I gonna feel if the hotel fire alarm goes off in the middle of the night? Huddling in the nude with my co-workers and a hundred other strangers? No thanks.)
make-up (I'm not high-maintenance but c'mon)
phone + charger
at least one comfy change of clothes, ie: yoga pants and a long-sleeved T or jeans and a sweater so that at the very least I can join the crew for dinner in the hotel restaurant
flip flops and, in the summer, a sundress
If you forget some of the essentials you can usually ask the front desk for things like a charger or toothpaste. I've even borrowed clothes from another FA who I had met about 2 hours earlier. It's trial and error, but usually I get it right!
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Well I hate to say this but... I have no idea what an IOD exam is! I asked some co-workers and they were as perplexed as I am. Give me a hint and I'll see if I can dig up any answers for you :)
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Well I was a little late in getting back to you so it could be that you've already had the interview (sorry!) but if not, I can pass along what I was asked during my interview. Apart from the general job-interview questions (Why do you want to work here? What would make you an asset to the company? What are your strengths, and areas that need improvement?), the focus was primarily on my customer service skills. I remember being asked to describe a situation where a customer was unhappy and how I redeemed their experience, and what I like about being in customer service.
My interview stages were a bit different from yours, since I had a group interview with about 30 other hopefuls, and then a one-on-one interview. The only phone interview I had was a language test (which I bombed). During the group interview they observed how we interacted with one another while working together on a simple assignment, (tip: always follow the rules they give you even if they seem pointless!) and then took turns speaking in front of each other (I had 60 seconds to talk about my favourite food. Piece of cake. Or should I say, piece of chocolate! mmm), to see how comfortable we were being in the spotlight.
I think as long as you have some good customer service stories in your back pocket, and showcase how welcoming and confident you are (good attributes for an FA!) you'll knock their socks off. Good luck!
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Congratulations on finishing your course!
The airline industry can be highly competitive and hard to crack, so if you're determined to become a flight attendant just keep applying to any airline you can. If you are willing to relocate, it will give you far more opportunities. Don't let being a foreigner stop you from applying - as long as you have a valid passport and no criminal record you are off to a good start! Once you have secured a job you can begin the process of getting a work visa. Some countries may be stricter than others, but I have co-workers who don't have Canadian passports and they still got hired! Visit the websites of any airline that interests you and check out their careers page, or check out http://www.flightattendantcareer.com for worldwide selection.
In the meantime, keep your ears open for job opportunities at the nearest airport. Becoming a customer service agent for an airline will give you an inside scoop about which airlines are hiring for the inflight department, and you'll get some experience in the industry to add to your resume.
I hope you find something!
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Well, if there was a rule that we all had to have a perfect track record before applying there would certainly be a shortage of flight attendants out there! You will need to submit to a medical before you can proceed to training, at which time you may need to disclose any medication you're taking. As long as you are diligent in taking that medication at the right times and in the right amounts, I don't see why that would prevent you from getting a job as a flight attendant, provided you have the skills they're looking for, like an empathetic demeanour, a flexible outlook, and a good work ethic to name a few.
I work with a number of people who have had to get help for various emotional or mental illnesses, so it's not unheard of. In fact, sometimes companies can be surprisingly accommodating and offer avenues for assistance, whether it means putting employees on modified duties until they feel recovered enough to return to their original work, providing insurance to cover prescriptions, or offering confidential counselling.
I can't give you any guarantees, but if you don't give it a shot you'll never know, right? There are claustrophobic FAs, bi-polar FAs, and those of us (like me) that are petrified of heights, but we find a way to work despite those things. So if it's something you really want to try you just have to go for it!
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Variety is the spice of life, and I love that each day I go to work is different from the last. Never the same passengers, on the same plane, with the same crew, going to the same place. I'm not big on routine, so for me, having a few early mornings here and there, with the occasional red-eye flight is no big deal. Some days are 14 hours long, some are only 3. It keeps me on my toes!
The travel is the big draw for me though. I might be just as happy on a train or boat, but planes are fast and fun! I thrive on seeing new places, it just makes me so happy, and while I do miss my bed and love coming home, I also enjoy exploring foreign cities and turning the unknown into the known.
In terms of a career, I'll be honest, there isn't a lot of opportunities or even much ambition involved. If I wanted to move into an airline office position there could be some options for me, but I'm happy on the plane and that's probably where I'll stay until I leave the industry. I've never had much of a career plan, and I didn't grow up dreaming of this job, but for now it keeps me interested and I can feel good about helping people get from point A to point B and hopefully they'll even enjoy it a little!
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It is SO easy to get dehydrated on a plane, so I totally get it! I have no problem filling water bottles for guests provided we have enough water on board to complete service. What you can also do is bring an empty bottle through security and fill it up at a water fountain in the airport, or buy one in an airport store right before you board. We even sell bottles of water on the plane for people who know they'll want more than just one glass, but whatever you choose please don't feel bad for asking for water! If you ask politely for an extra glass, or to have your bottle filled, I can't see why the crew would say no.
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