I worked for the California state system, starting as a Correctional Officer and retiring as a Lieutenant in 2005. I now write for the PacoVilla blog which is concerned with what could broadly be called The Correctional System.
Verbal deescalation is not something I have been trained in, but I developed some skill at it along the way. In this particular environment it mostly consisted of explaining the obvious, that the inmate was NOT going to win a test of force and that if things got physical they would end up in the hole and with administrative charges against them, possibly criminal charges as well. The problem is the inmate often WANTED to go to the hole or would rather "face the music" rather than face his homies if he didn't go thru with being a dick. It was actually common for inmates to manufacture a light-weight situation just to get locked up.
Nothing. The prisoners mostly deal with that issue.
I am GUESSING that IA is internal affairs and HR is human resources. Internal Affairs specifically investigates wrong doing, including possible criminal activity, by department personnel, usually peace officers. Human resources is responsible for personnel management. This includes hiring, firing, tracking promotions and investigating some sorts of internal complains, like sexual harassment. This of course varies tremendously from agency to agency.
Obviously staff must just BE AWARE of things going on around them. One of the things is being alert to coerced cell change requests and of course doing regular patrols into relatively isolated areas where inmates might have a reasonable reason to be, like warehouse and work areas. Especially if you see an inmate who APPEARS to be acting as a lookout. With a little time and experience you get used to spotting such things.
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It is escape proof.
If pushes comes to shove you push and shove. Or beat with a club. Or shoot. Use of force is not normally response #1, it causes way too much paperwork to do without good cause. But, if it comes down to it that's what we do.
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