I have been a bus driver since late 2006. I know the inside story, the scoop, the down low dirt of what it takes to be a bus driver, how to handle kids and adults, and how to survive on the "streets" so to speak. I used to have a blog, feel free to browse it or ask me a question here.
In general, it is frowned upon to put your hands on a child. That being said I have grabbed onto kids to stop them from hurting themselves. For example if a 5 year old gets out of the bus seat before their stop and my foot is on the brake, the bus will brake faster than the kid realizes and I often put my hand out to stop them from sliding into or hitting the windshield of the bus. If your child won't sit down, I will stop my bus until the child sits as they should. I may take them by the hand and lead them to the seat and ask them to sit down but I would never forcefully move them or cause them to get harmed in the process. If a child will not slide to the window to make room for other students, I will generally speak to that child's parent first. With many little kids, less is more. The more direct you can be in your expectations and less intimidating, the more likely they are going to listen and obey. That being said if the driver did put his or her hands on your child or child's belongings, ask the bus yard to pull the video tape and review the drivers actions.
We are required to stop at every stop, however if a student does not exit the house or is at the stop in a timely manner (we request at least 5 minutes before the stop time to be AT the stop waiting on the bus) then we can leave. If my bus students are not out waiting on me, I will stop and wait for 3-5 seconds before closing the door and moving on. This is in addition to setting the brake, shifting the bus in neutral, and activating the lights. If some of them are out, but others are still walking to the stop, then I will wait for them at the stop. If I do not see them exit the house in a timely manner then I can leave them. Some drivers will honk the horn to notify the kids that they are at their stop, however I do not do this except under extreme circumstances for example if a child is an every day rider for instance and suddenly misses the bus one morning. This is because every child would take advantage of the extra time and come to expect the horn beep. If I have to be out for any reason or any length of time, I want my substitute to know that my bus kids will be at their designated stop at the designated time. If it is raining however, I do allow for extra time so that the children can come to the bus from a covered area.
In the afternoons, we are only required to see if a parent is home for children that are under 3rd grade. Unless otherwise instructed by a parent to leave the child at the stop, it is always best to err on the side of caution. We can potentially get in trouble if a student is left unattended that should have been supervised. In the past, if a student tells me they have forgotten their house key, I will call the child's parent to find out what the parent wishes me to do with the child.
You can try calling the bus shop or the board of education to try to get the bus yard number. If you can get ahold of somebody there, then great. Other than that, unfortunately, you'll have to wait until Monday to get the item.
No, I use my interior lights in the mornings so that I can keep an eye on my kids. Having kids of both genders on the bus in the dark can lead to questionable circumstances, so to prevent problems, its easier to drive with the lights on. Yes, we can get out of our seats if the bus is parked and secure.
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That would depend on your district laws. Look in the children's school handbook for bus policy and procedure. If in doubt, call the bus yard and ask. Eleven is a bit young to be let off with a younger sibling, but in my county and state, children as young as 9 can be left home alone without supervision or let off without a parent there. That being said, if you always pick them up and have never failed to pick them up, as a driver, I would immediately question you not being there. I have some kids whose parents meet them every day, and others whom if there is a vehicle in the yard, I am to assume (and have been told this by the parents) that somebody is home for the children though nobody is at the door to greet them. Additionally, a half mile seems quite a distance for an elementary kid to meet the bus. Is there a place down your road closer to your house that the bus could potentially turn around? Maybe you need to ask and see if there is a possibility to change the stop?
Take your time. Use your training. Most companies will have policies put in place for snow driving. This may include putting on snow tires or snow chains on the tires to help with traction, using lower gears, or reduced speeds in general. I live in the south, but I grew up in the northeast New England area and just like any region, driving in inclement weather, whether it be rain, snow, ice, wind, or fog, must be done with an abundance of caution especially when transporting children to and from school. Good luck!
Are your children in your vehicle or are they standing at the stop? Its not clear as to where your children were this morning while waiting for the bus. That being said, it doesn't change the fact that it could have been a substitute bus driver that doesn't know the route very well. If there is a visibility issue then you definitely need to take that up with the school district or be standing out there with your children with a flash light to maybe flag the driver down if visibility is an issue. Perhaps installing a street light or lamp might illuminate the situation and make it clear if your children were standing at the stop. Either way you should probably contact the district to talk to them about it and address your complaints.
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