DeskJunky
Augusta, GA
Male, 25
I have been working with technology for about 7 years now in different facets but all involving costumer facing duties. I have been an Instructor for the military on computer networking. Worked as an independent consultant for small to medium sized networks and now am in a position of working at a help desk on everything from Servers to Desktop computers to your phones not getting email for the 3rd time this month because its out of space...ask me anything.
McMJuly sorry to hear the updates are giving you issues. I would start by going to the Windows Update screen and on the left you should see something like "View Update History" typically when they repeatedly ask to be installed there is an associated failure with that update. Right click the update that is supposedly failing, which should be the case once you click view update history and see what it is, and click on view details. There should be an associated error message that you may be able to search for and get the needed information. Hope this helps.
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To be honest I have met some really well rounded and competent people working for Apple's Genius Bar. Best Buy Geek Squad I have heard various details on their abilities but I cant confirm or deny anything. That said though, sometimes all you can get after a layoff is a job with a retail chain installing AV and fixing the computer that "Isn't" used for questionable acts, but just so happens to be ridden with malware. Sometimes very educated, competent people land those jobs and other times you get complete idiots with god complexes because they built a 12,000 dollar supercomputer in their moms basement....
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This one was tough and it honestly depends on what you will be doing. At the time I interviewed for a position and had a CCNA, MCITP, SEC + and NET + but could not land an entry level position that required an A+ (A basic hardware and Troubleshooting Certificate). I also at the time had just gotten my Associates in Networking. So it was probably a very basic position but HR would not budge on having an A+. So really if your just starting and want a good fundamental certification I would get an A+ for internal technical day to day type stuff. You can build off of that knowledge from there.
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I know that it is a trend but recently major corporation are pulling their IT back in house. This is due to the very reason you just mentioned. Not having staff in house causes a loss in efficiency and timezone difference make it more difficult to align IT and business goals. In short though I find it annoying when companies outsource IT 100% you should, in my opinion, have boots on the ground.
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Hollywood Executive Assistant
Does your boss ever have you lie on his behalf?
Correctional Officer
Why does gang formation and racial segregation happen so much in prisons?
Zookeeper and Animal Trainer
Which cuddly-seeming animals are actually dangerous to be around?
From what I understand all calls are recorded, but they are only evaluated when a customer has a big complaint...they make sure the customer isn't blowing smoke... 9 out of 10 they are looking for something free.
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I have sat in on a few interviews but I often like to ask open ended questions. For instance describe for me an issue that you worked through and the solutions? How would you handle a client that has X issue and seems upset? I would ask questions about basic terminology and concepts to insure that they have a strong baseline. However if the tech does not post specific software knowledge on their resume then I find it unfair to question their interactions with it. You can always teach someone who understands the basics about your specific software.
Long story short if they say I have basic experience with Cisco switches then ask them basic questions but don’t ask CCIE level questions expecting expert responses.
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So this is a question that runs through my head day end and day out...what if I find a stash of porn on your machine. Here are my rules of engagement. If it is a laptop or computer that you own and work from I ignore it IF the contents are not illegal such as child porn or obviously demented content. I am not the one to judge and point the finger in a case of legitimate adult entertainment. However if it is a production machine or you are looking at the materials in the office then I must report it to my supervisor and it is in his hands after that. I do not spread rumors and I do not believe in ousting people for their personal choices to watch or view...provocative materials.
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