Hotel Travel Blog Active 2019

Hello,
What can I expect from a $50-$100 tip to the front desk at a 4-5 star hotel. The hotel is sold out, so upgrades are out. And what is the best way to ask?
Thank You

Asked by Chris about 7 years ago

How do you calculate/compute revenue per available room(REVPAR)?

Asked by NA almost 10 years ago

How do you calculate/compute occupancy?

Asked by NA almost 10 years ago

When a guest make a complaint related or not related to your department, how do you respond?

Asked by NA almost 10 years ago

Thank you for your time in explaining the situation and let me record that information at the Front Desk. From there I will stay on top of this and resolve this with the proper department and speak to XYZ person directly.

Insert name and position in place of XYZ

What do you recommend if a guest approaches you for a restaurant?

Asked by Nurul almost 10 years ago

Politely inquire about food interests and allergies of person asking me. I try to have a wide range of options from the basic casual to an anniversary fine dining restaurant. Promote with sincerity and secure guest's transportation in getting there so that the safety of your guest is protected.

Yes, I'm in LV too:) I'm always surprised when my friends complain about their hotel stays in LV given that hospitality is basicallyour entire industry. How do you think LV hospitality compares to NY, SF, and other big cities with a lot of tourists?

Asked by lv.host almost 10 years ago

I think Las Vegas gets a bad reputation from celebrities thinking they're above the law and trash hotel rooms, damaging property and being a disturbance to hotel security and other guest's.Big cities regardless of tourist appeal will have its share of guest's to disturb your day. Security should handle such issues or Manager's should have security training if hotel offers less than 300 rooms. Las Vegas has its strengths and specifically there isn't a fair comparison between cities.

When you're having a really bad day personally, what do you do in order to not let it show to guests?

Asked by lv.host almost 10 years ago

Thank you for your question.
lv.host are you living in Las Vegas? So do I.

The previous question will help you in many ways too. There many ways to feel improved and happy.

I will repeat the advice from previous question because it is very helpful and worth knowing that stress of all kinds happens.

1. Take your bad, low energy self on a walk, run or to the gym. Take the aggression out on the workout because it not only is physically healthy, it stimulates the brain and that it what we need here! Then if after the workout, you have not come to any viable solutions talk to a mentor, or buy a self help book about stepping up building a way to feel superior and not inferior. Learn, observe other people, brave the family dynamic and the work dynamic and let's see your progress! If you do manage to feel a lack of accomplishment or confidence write a list of daily self-improvement goals.

If you don't have time for a workout, do a few pushups, run in place, anything physical but NOT sex. Sex is seen as a way to diffuse your feelings like junk-food eating. Mentally awake yourself. 

3. Watch a few mediation videos from YouTube. Go to the restroom and watch or take a break and go outside if you are already at work. If you boss confronts you, calmly say; "I am sorry. I am feeling tension and want to make my workday successful. I just needed a few moments to ease and regain control of myself."
Most bosses will see no problem with that and be agreeable to let you do what you need to.

4. Write your feelings down whether on a digital device or paper. It gives away the control of your low feeling, low mood, and elevates your sensory part of the brain which puts you back in the right place.

5. Never talk at the guests. Listen, assess, evaluate, respond kindly.
Guest: "The sun is shining in my room. I don't like it, Change my room now!"
You: "I am sorry for your discomfort. Let me assist you with that. We are having some...
Guest: "Are you changing my room or not?"
You: "There aren't any available rooms for tonight."

I hope you get the idea of my role-playing exercise. Talk with your manager or co-worker about what the outcome might be for your property and how to handle the situation. Every property has different roles and policies for handling this.

6. Do not let the stresses, the responsibility, and the tasks you do not like to let your standards slide. Do what's right to identify and fix the problem. Happiness inspires happiness so please look at yourself and do what makes you happy.
If personal issues, are stressful then do try to resolve them as best as possible before work. Talk to your friends or a mentor to help you through the stress to help resolve your issues.

Thank you. Feel better. You deserve to be a star!

Affirmations: 
You deserve to be a star!
No on ever got rich in a day working solo. 
Team is not "I" but together.
Team reflects well together not apart.
Happiness is earned by doing positive things and making yourself and others feel joy.
Find a friend to hug!
Great escapes or great experiences? Discuss with someone.