Hotel Front Desk
Los Angeles, CA
Male, 27
For the past two years I've worked the front desk at a boutique luxury beachfront hotel in Southern California. My job can range from simply checking guests in & out to many other duties, including: pretending I work in different departments so that behind-the-scenes chaos is never seen by a guest, shielding guests from stalkers that come looking for them, and picking up used drug paraphernalia from a trashed room. Ask me anything.
Technically by law in most states, an employee's wages cannot be garnished to offset a loss unless the error in question causes a loss over a certain amount, and that generally has to have been done with malicious intent by the employee. It all will have to be listed in the employee handbook (if available) as to what type of error that would be and what the limits are. Generally like in California, an employee can be terminated at any time, as can they quit at any time, because California is an "at will" state. However, any major error could result in being terminated at most hotels. If the guest maliciously avoided paying the bill, such as skipping out after racking up a huge restaurant or room service bill or even using fraudelent credit cards, counterfeit bills, etc, and the hotel does not receive payment, then it's the former guest, NOT the employee, who is really at fault.
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Printer/fax machine, phones, computers/monitors/keyboards/mouse, two-way radios & charges, possibly blank room keys and key reader/coding device. You will probably also see all of the things that guests ask for on a routine basis, such as basic toiletries, wine/bottle openers, playing cars, etc. Lastly, depending on how the hotel is set up, you may have a safe, files of registration cards, and a small bank of cash for making change, especially if there is a restaurant, bar, and valet parking operation on site.
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Printer/fax machine, phones, computers/monitors/keyboards/mouse, two-way radios & charges, possibly blank room keys and key reader/coding device. You will probably also see all of the things that guests ask for on a routine basis, such as basic toiletries, wine/bottle openers, playing cars, etc. Lastly, depending on how the hotel is set up, you may have a safe, files of registration cards, and a small bank of cash for making change, especially if there is a restaurant, bar, and valet parking operation on site.
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That sounds like a sold out night which is great! Just inform everyone that calls or tries to book online that you are sold out, and make sure that whomever keeps track of your online booking engines shuts off any access to rooms, so you don't get overbooked. If for some reason someone shows with an accidental overbooked reservation, you'll have wanted to have already called all your neighboring hotels to find out if they have any rooms available in case you have to "walk" or relocate a guest to a neighboring and comparable hotel for the night until you have a room available for them again.
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Help Desk Technician
What's the closest you've come to "losing it" on someone you were helping?
CBP Officer
How cooperative are Mexican authorities re: US immigration and border control?
Help Desk Technician
Are you required to report it if you find something suspicious or illegal on a client computer?
I woulid read your employee handbook very carefully to see if there's a rule against this. If there isn't, then you're fine, if there is, then do that second job at your own risk.
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All you would be entitled to if the hotel's opening is delayed, is that they refund you anything you may have prepaid. The fact is, opening or re-opening a hotel is a complicated, frustrating process that has many moving parts, and more often than not, the projected opening date will be pushed back. Often it's due to securing permits, weather, construction delays or loss of funding, most of which are unexpected and if the hotel could do anything about it, they would. But unfortunately, you're not going to receive some type of monetary compensation beyond what you may have paid in advance.
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Usually the price is going to be higher for the adult movies, why that is, I'm not 100% certain, but probably has to do with the adult film industry being smaller than the mainstream film industry, so they can't lower costs due to higher volume of production. For instance we at the front desk know if an adult film is rented because of the price being about $2 higher than the regular movies on the bill. You would have to call the hotel and ask what their movie prices are to be able to tell what movie was rented. Most hotels aren't going to show what movie title was watched on the bill itself, and that's to keep the guest's behavior private, even on a printed receipt, as much as possible.
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