Hotel Front Desk
Los Angeles, CA
Male, 27
For the past two years I've worked the front desk at a boutique luxury beachfront hotel in Southern California. My job can range from simply checking guests in & out to many other duties, including: pretending I work in different departments so that behind-the-scenes chaos is never seen by a guest, shielding guests from stalkers that come looking for them, and picking up used drug paraphernalia from a trashed room. Ask me anything.
As far as I know we have to for a variety of reasons: 1. Fire code in each locality specifies how many people can occupy a room in a building, this is specified when the building is inspected and brought up to code. 2. Hotel policy - A. To make sure that each occupant is paying their fair share to stay which protects the hotel's bottom line. B. To make sure that the likelihood of a party or other potential disturbance or unsafe event is decreased. Do people get around this policy by just putting "1" on the number of occupants and then bringing in six friends through the back door? Of course! But if they create a disturbance, I have that reservation stating it's only for 1, and our security officer can reference that when he knocks on the door to investigate.
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Like leaving an envelope at the front desk that's labeled for a specific person, there's a large likelihood that honesty will prevail and it will get to the right person. There's an unspoken code of honor, but that's just where I work. I couldn't tell you what it's like at every hotel. In most cases if the amount exceeds anything that would normally be considered a housekeeping gratuity, like it's $50 or $100, then it would probably be brought down to the security department and the former guest would be contacted to verify if they actually wanted to leave it as gratuity or they left it behind on accident. Unclaimed items after a period of I believe 6-8 months for which all the former guests of the room it had been found in were contacted, but none were willing to claim it, these items would typically be donated to charity or given to another guest in need (think: power outlet adapter, not anything of great value). Cash though if unclaimed would go as gratuity to housekeeping staff as an even split. If it's hundreds upon hundreds ("racks on racks"), then there's usually a bigger story behind it so security would likely do a whole investigation.
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No. It should and would be against most hotel's policies, but the fact is that any job you can imagine can be filled by the most dim-witted of people, who may make mistakes. If such actions were done in the commission of a crime, then it is most definitely illegal, beyond simple invasion of privacy.
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Hey dude, I'm married, so no. BUT, it does happen, just not on property that I know of. Female agents seem to get hit on quite a lot more than the guys, at least from what I see.
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According to the site: "Hotel Managers have given no official answer to this question. They have provided front desk clerks the ability to upgrade rooms at their discretion and as long as that continues the Twenty Dollar Trick will continue to work. We have heard that the Flamingo has forced banned all the front desk clerks from upgrading patrons to the Go room." -http://thetwentydollartrick.com/ Where I work, management would frown on this, and all upgrades fall into the same process as to how to give them to a guest. Like most perks, the closer to sold out the hotel is, the harder it is to offer anything extra to a guest that hasn't arranged it in advance. When a hotel has many rooms to sell, often it's easier to sell the lower-priced rooms, so placing the person who has a special occasion, OR, who happened to have slipped you a $20 ostensibly to be nice, in an upgraded room, benefits you the guest, but also leaves the hotel with lower-priced rooms open which sell faster and help fill up the hotel.
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I wouldn't think it's standard practice to lie to you. Bed bugs as you know can seriously impact the reputation, rating, profitability, and overall health of a hotel, so good management takes them very seriously. They aren't difficult to treat, however they are persistent and take time. What likely happened when you received the letter is you had some persistent bed bugs and you also had a manager inspecting who wasn't properly trained in how to look for the signs of bed bugs. Most good hotel chains will require professional training for all of their management in how to do this and already have the exterminator on call for if bed bugs be detected. At the end of the day, the hotel should take your word for it and offer to seal your bags, move you to another room, while they spray your current room.
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Thankfully never! The way that most hotels differentiate the adult in-room movies from the family-friendly fare is by price. So if you see one movie on a guest bill or "folio" for $12.95 and a second movie for $13.95, that second movie was likely porn. It's common for a businessman checking out to say, "Can I pay for the movie with my own card instead of the corporate card?" 99% of the time that movie is one of the adult ones, but I get what he means without having to ask why. If his company is paying for the porn, then that's a company with a wide range of benefits!
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